Booking conditions

• Check in: from 2 pm
  Check out: until 10 a.m.
  Late check out on request: surcharge 50 % of the room rate
• Book your holiday directly at the best price and 100 % risk-free!
• The General Terms and Conditions for the Hotel industry apply to us
• Deposit: We kindly ask you to send us a deposit of 40% of the total amount to our bank account up to 2 months before arrival or give us your credit card number with valid expiry date. Please state the date number and the name of the person booked when making a bank transfer or sending further correspondence.
• The following cancellation conditions apply to reservations:
  * Free cancellation up to 30 days prior to arrival.
  * Cancellation 30 to 14 days prior to arrival is subject to a cancellation fee of 30% of the total price.
  * Cancellation 14 to 7 days prior to arrival is subject to a cancellation fee of 70% of the total price.
  * Cancellation 7 to 0 days prior to arrival is subject to a cancellation fee of 100% of the total price.
• Travel insurance: When booking package weeks, there is no refund for late arrival or early departure. Travel cancellation insurance: To avoid unnecessary costs in the event of cancellation due to illness, death, loss of job, etc., we recommend that you take out travel cancellation insurance
• Payment method: Cash, EC-card, Mastercard and Visa from a value of € 150 in Sylvana's Wohlfühl Hotel. 
• Arrival: The rooms are ready from 2 pm. Should you arrive after 6 pm, please inform us briefly by telephone or e-mail. On the day of departure we ask you to vacate the rooms by 10 am.
• DOGS ON REQUEST, per day and per dog Euro 18,00 without food

Travel insurance applies in the following cases:

• In case of illness before starting the journey
• In case of premature death of a family member
• In the event of an accident or failure before and during the journey to Wels
• Delays due to third parties caused by avalanches, floods and other natural disasters, flight delays or cancellations.